Developing a Semantic Question Answering System for E-learning Environments using Linguistic Resources

The Question answering (QA) system plays a basic role in the acquisition of information and the e-learning environment is considered to be the field that is most in need of the question-answering system to help learners ask questions in natural language and get answers in short periods of time. The main problem in this context is how to understand the questions without any doubts in meaning and how to provide the most relevant answers to the questions. In this study, a question-answering system for specific courses has been developed to support the learning environment. The research outcomes indicate that the proposed method helps to solve the problem of ambiguities in meaning through the integration of natural language processing tools and semantic resources that can help to overcome several problems related to the natural language structure. This method also helps improve the capability to understand students’ needs and, consequently, to retrieve the most suitable answers

Sentiment Analysis of Students’ Feedback on E-Learning Using a Hybrid Fuzzy Model

It is crucial to analyze opinions about the significant shift in education systems around the world, because of the widespread use of e-learning, to gain insight into the state of education today. A particular focus should be placed on the feedback from students regarding the profound changes they experience when using e-learning. In this paper, we propose a model that combines fuzzy logic with bidirectional long short-term memory (BiLSTM) for the sentiment analysis of students’ textual feedback on e-learning. We obtained this feedback from students’ tweets expressing their opinions about e-learning. There were some ambiguous characteristics in terms of the writing style and language used in the collected feedback. It was written informally and not in adherence to standardized Arabic language writing rules by using the Saudi dialects. The proposed model benefits from the capabilities of the deep neural network BiLSTM to learn and also from the ability of fuzzy logic to handle uncertainties. The proposed models were evaluated using the appropriate evaluation metrics: accuracy, F1-score, precision, and recall. The results showed the effectiveness of our proposed model and that it worked well for analyzing opinions obtained from Arabic texts written in Saudi dialects. The proposed model outperformed the compared models by obtaining an accuracy of 86% and an F1-score of 85%